Order Tracking

Where is my order?

Real-time updates on your Sparkles.ph jewelry — powered by LBC Express.

Your LBC tracking number is in your Packed & Ready SMS or email — usually starts with 1188 and is 15 digits long.

LBC Express Official courier — nationwide delivery

Delivery Duration Metro Manila: 1–5 working days ·
Provinces: 2–10 working days

Free shipping nationwide COD available below ₱10,000 (+₱200 fee)

Auto-notifications SMS & email updates at every delivery milestone

Where do I find my tracking number?

Your LBC tracking number is in your Packed & Ready SMS and email. It starts with 1188 and is 16 digits long. You will receive it after Sparkles.ph packs your order.

What if my tracking number does not have an update yet from LBC?

There may be a delay in update from LBC, Please check again after a few hours.

My order says “In transit” for 3 days — is that normal?

Yes, especially for provincial orders. LBC sorts parcels through regional hubs. If it exceeds 7 days, contact us directly.

What happens if I’m not home for COD delivery?

LBC will retry the next business day. After 2 failed attempts the parcel is returned to us. You’ll receive an SMS and email if a delivery attempt fails.

Can I change my delivery address?

Only before LBC picks up the parcel. Once in transit we cannot redirect the shipment. Contact us immediately if needed.

I got a “Delivered” status but didn’t receive my order.

Check with family members or neighbors first. If unresolved within 24 hours, contact us with your tracking number and we’ll file a trace request with LBC immediately.

Our team replies within 24 hours, Mon–Sat 10am–10pm
Sun 12nn–6pm.

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